Oil Refining Digitalization Software and Consulting | Technical Support Service

Digitalization for the Refining Industry

Astron International provides Digitalization technologies and consulting services to the refining industry involving technical data, technical applications, machine learning and natural language processing.

Technical Support Service (TSS)

TSS increases the effectiveness of your technical service staff by eliminating time consuming operating data analysis tasks to allow them to focus on providing refining customers high value services.

REFINING ONLINE

A leading Web Portal for the oil refining industry for over 20 years featuring an active Q&A forum with more than 6000 questions and answers on refining operations. The Q&A features Sia, a virtual advisor powered by our AstronAI platform.

AstronAI is your gateway to unleashing the power of Artificial Intelligence in your organization: rapid decision-making, agile business processes, and unearthing the business intelligence and expertise hiding in your data.

WHO WE ARE

Founded by experienced chemical engineers over 25 years ago, Astron international offers a unique blend of refining industry domain knowledge, business process expertise, and proven digital application skills involving technical data, technical applications, and natural language processing.

Astron International provides the following digitalization technologies and services: (a) strategic technical service applications for efficient analysis of complex operating data for valuable insights, (b) AstronAI applications that combine data science with process knowledge to deliver data analytics, and Large Language Model based text analytics to unearth expertise and insight buried in volumes of in-house documents and structured data.

Astron International is also the founder of Refining Online®, a leading Web portal serving the refining industry for over 20 years and provides refining consulting services.

WHAT WE OFFER

Technical Support Service

AstronAI

Refining Consulting Services

Technical Support Service

A corner stone of unit monitoring, Technical Support Service (TSS) lets suppliers deliver high value technical service to clients by providing standardized analysis of unit operating data. TSS is positioned as a key part of a customer’s digitalization strategy to boost technical service value and efficiency.

	Cloud based offering for FCC and Hydroprocessing units
	Data import, validation, cleanup, and calculations
	Technical service report generation with extensive charting tools
	Data analytics integration with kinetic and statistical models

For more information, please see our product sheets: TSS for FCC and TSS for Hydroprocessing

AstronAI

In large enterprises, critical operational knowledge is often buried in volumes of reports, spreadsheets, emails, and legacy systems. Accessing that expertise for quick, informed decisions has traditionally been slow, inconsistent, and resource intensive.

AstronAI changes that.

Purpose-built for your technical service teams, AstronAI draws on the latest in generative AI to understand technical language, process context, and the intent behind real-world questions. It pulls together insights from documents, structured data, and engineering tools to deliver fast, accurate answers in plain language.

AstronAI doesn’t just retrieve information—it also supports deep analysis. It automates the creation of technical summaries, detailed unit analyses, and ongoing performance monitoring reports. It can connect to your internal tools and collaborate with other AI agents behind the scenes to run calculations, extract trends, and highlight early warnings.

Whether you’re troubleshooting performance, advising clients, or training new staff, AstronAI helps you deliver faster, more insightful technical support—without starting from scratch every time.

	Unlock insights from structured and unstructured data
	Respond faster and with greater depth to client needs
	Capture and share the expertise of experienced engineers
	Accelerate onboarding and improve the effectiveness of new team members
	Enhance the value of internal tools and technical workflows
	Automatically generate detailed reports for unit performance monitoring

Refining Consulting Services

Astron International, Inc.’s refining consulting division is headed by CJ Farley. CJ. brings over 28 years of Fluidized Catalytic Cracking (FCC) experience, combining operations troubleshooting and optimization with hardware design and catalyst technology know-how.

Astron International offers the following consulting services:

	Performance surveys
	Optimization and debottlenecking
	Technology selection
	Catalyst evaluations
	Troubleshooting FCC issues

OUR CLIENTS

OUR NEWS

AstronAI and Sia: AI and NLP based cognitive applications from Astron International. Astron International has built and launched an AI-based cognitive application platform called AstronAI to harness their customers’ unstructured data. The AstronAI platform delivers a customized virtual advisor called Sia which mines intelligence and expertise that reside in in-house reports, papers, and other forms of textual information.

Astron International launches initiative to deliver mobile apps Astron International has released a mobile version of its free ROL Assistant software for iPhone, Android and Windows Phone devices. This is part of a larger scale initiative to deliver mobile applications and solutions.

Criterion Catalysts presents benefits of Microsoft SharePoint solution co-developed by Astron International At Microsoft Global Energy Forum 2011, Criterion Catalysts presents benefits of Microsoft SharePoint based Cat-Check Information Portal.

Astron International Sponsors the Shaw/Axens 8th FCC Forum at Abu Dhabi Astron International was one of the sponsors the Shaw/Axens 8th FCC Forum held at Abu Dhabi from 30 March to 2 April, 2009.

Benchmarking FCC Operations - article in PTQ This article published in PTQ (Petroleum Technology Quarterly, Q3 2006) describes the benefits of using a Web based Benchmarking tool by BASF in routine FCC data evaluations. This tool was developed by Astron International, Inc.

Astron International co-authors NPRA paper with BASF A technical service paper entitled "FCC Operations Benchmarking: A Valuable Tool for Identifying Opportunities for Improved Profitability".

Technical Support Service™ for Refining Industry Technical Support Service™ assists refiners and their suppliers capture optimization opportunities by providing rigorous analysis of operating data on a routine basis.

Astron International Launches Refinery Productivity Center ™ Refinery Productivity Center is a knowledge management and collaboration application for the petroleum refining industry.

Using Microsoft's .NET Platform, Astron International Delivers XML-based Digital Solutions for BASF Astron International developed and delivered XML Web Services based e-business solutions for BASF using Microsoft's .NET platform.

more...

OUR SUBSIDIARY

To provide high quality cost-effective software development services to its customers, Astron International owns this programming services company in India. In addition to offering low cost services this also allows us to provide continuous development around the clock.

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